The SASSA R350 grant is a lifeline for many South Africans.
It provides much-needed relief for those who are unemployed and meet the qualifying criteria.
However, it can be frustrating to find that your grant is approved but not yet paid.
This guide will take you through possible reasons for the delay and provide steps to resolve the issue.
What Does Approved but Not Paid Mean?
When your SASSA R350 grant status shows “approved but not paid,” it means that your application has been successfully reviewed and accepted.Â
This indicates that you qualify for the grant based on the requirements.
However, the payment process has not been finalized, which could be due to several reasons.
Understanding these reasons can help you resolve the problem efficiently.
Why Is My SASSA R350 Grant Approved but Not Paid?
There are a few reasons why your payment might be delayed:
- Banking Details Issues: If your banking details are incorrect or not verified, payment may not proceed.
- Payment Method Selection: If you opted for payment through a retailer, there might be delays in the processing system.
- Pending Payment Cycle: SASSA pays grants in cycles, and your payment might be scheduled for the next cycle.
- System Errors: Technical glitches in SASSA’s system can sometimes delay payments.
- Verification Process: Payments may be delayed if additional verification is required to confirm your eligibility.
How Do I Fix “Approved but Not Paid” for My SASSA R350 Grant?
These are the steps you should follow:
1. Verify Your Banking Details
Ensure that the banking details you provided to SASSA are accurate and active. Log in to the SASSA SRD website and check your submitted banking information. If necessary, update your details to avoid further delays.
2. Choose the Right Payment Method
If you initially selected a retailer for payment, consider switching to direct bank deposits. Bank payments are often processed faster and with fewer complications. You can make this change on the SASSA SRD website.
3. Check Your Payment Dates
SASSA releases payments according to specific payment cycles. Sometimes, your payment might simply not have reached its scheduled date. Check your status regularly on the SASSA website for updates.
4. Contact SASSA for Assistance
If you’ve checked your details and still face issues, it’s time to contact SASSA directly. Use the toll-free number 0800 60 10 11 to speak to a representative. You can also visit your nearest SASSA office for personalized assistance.
5. Resolve Verification Issues
If your payment is delayed due to verification, ensure that you’ve submitted all the necessary documents. This includes your ID, proof of address, and any other documents SASSA might request. Missing or incomplete information can delay the payment process.
6. Check for System Notifications
Sometimes, SASSA might leave specific instructions or requests on your SRD account. Log in to your profile and check for messages or updates from SASSA. Respond promptly to any requests to ensure your payment proceeds.
How Long Does It Take to Resolve “Approved but Not Paid” Issues?
The time it takes to resolve this issue depends on the root cause.
For banking detail updates, payments are usually processed within seven working days.
If the delay is due to verification, it may take longer, depending on how quickly you provide the necessary information.
Can You Get Backdated Payments?
Yes, you are entitled to backdated payments for the months when your grant was approved but not paid.
Ensure that you’ve met all the criteria during those months and that your details are up to date.
Back payments will be processed once the issue is resolved.
What Should You Do If the Problem Persists?
If the issue remains unresolved, you should escalate it by:
- Visiting your nearest SASSA office with all relevant documents.
- Writing an email to SASSA at grants@sassa.gov.za.
- Using social media platforms to reach out to SASSA’s verified accounts for support.